At Monno Casino, we take your privacy seriously. This Privacy Policy explains what information we collect when you visit our site, register an account, play Monno Games, claim the Monno casino bonus, or use any of our services.
We aim to be clear and honest about our practices. If anything is unclear, feel free to contact our support team.
Information We Collect
When you use Monno Casino, we may collect the following types of information:
Personal Information
- Name, date of birth, email address, and phone number
- Residential address and proof of identity (when required for verification)
- Payment details (we don’t store full card numbers – they are handled securely by our payment providers)
Technical and Usage Information
- IP address and device information (phone, tablet, or computer)
- Browser type and operating system
- How you interact with our site and Monno Games (pages visited, games played, time spent)
Marketing and Preference Information
- Your communication preferences (whether you want to receive bonus offers or not)
- Records of promotions you’ve claimed, including the Monno casino bonus
How We Use Your Information
We use your data for the following main reasons:
- To create and manage your account safely
- To process deposits, withdrawals, and transactions
- To verify your age and identity (required by UK gambling laws)
- To provide and improve the Monno Games experience
- To send you important account updates and, if you agree, promotional offers including the Monno casino bonus
- To prevent fraud, money laundering, and problem gambling
- To comply with legal and regulatory requirements
Sharing Your Information
We do not sell your personal data to third parties.
We may share your information only in these situations:
- With trusted game providers and payment processors so you can play Monno Games and make transactions
- With identity verification and anti-fraud services (when legally required)
- With regulatory authorities if requested (for example, the UK Gambling Commission)
- With professional advisers or law enforcement if we suspect illegal activity
All third parties we work with are required to keep your data secure and use it only for the purposes we specify.
Cookies and Tracking Technologies
We use cookies and similar technologies to make Monno Casino work smoothly. This includes remembering your login, personalising your experience, and analysing how players use the site.
You can manage your cookie preferences through your browser settings at any time. Some essential cookies are necessary for the site to function properly (for example, keeping you logged in).
How Long We Keep Your Data
We keep your personal information only as long as necessary for the purposes described above, or as required by law. Once it is no longer needed, we securely delete or anonymise it.
Your Rights Under GDPR (UK)
As a UK player, you have several important rights regarding your data:
- The right to access the information we hold about you
- The right to correct inaccurate data
- The right to request deletion of your data (subject to legal obligations)
- The right to object to marketing communications
- The right to withdraw consent at any time
To exercise any of these rights, simply contact our support team via live chat or email. We usually respond within a few days.
Security of Your Information
We use industry-standard security measures, including encryption, to protect your personal and financial data. While no system is 100% secure, we take every reasonable step to keep your information safe.
Children and Underage Users
Monno Casino is strictly for people aged 18 and over. We do not knowingly collect data from anyone under 18. If we discover a user is underage, we will immediately close the account and delete the associated data.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. When we make significant changes, we will notify you by email or through a notice on the website.
Contact Us About Privacy
If you have any questions or concerns about this Privacy Policy, how we handle your data, or want to exercise your rights, please reach out to us:
- Via live chat (available 24/7)
- By email: support@monnocasino.com (or your actual support email)
We genuinely care about your privacy and will do our best to respond quickly and helpfully.
Thank you for choosing Monno Casino. We’re committed to providing a safe, transparent, and enjoyable gaming experience while respecting your personal information.